Upload vs. download speed: Whats the difference? Rockwall, TX 75032. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . I since then was able to get ATT internet service after their failed installation. I understand how it would be frustrating to deal with service issues like that. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. I cant say enough good about this company! What is a wireless gateway? Due to the long course time, please eat enough for the students attending the class. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! This compensation may impact how, where and in what order products appear. How do you cancel Optimum internet and television service? Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. Suddenlink internet requires a modem and router. We value your privacy. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. One to two DAYS? And do they tell you this on the phone ABSOLUTELY NOT! Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. Please see our. Modem required for internet service. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Very sneaky and not client oriented. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Unfortunately, Optimum doesnt currently offer seasonal holds. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. internet requires a modem and router. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Public, please do not use Suddenlink. Terms and conditions and restrictions apply. Tear off the bottom receipt tab from the prepaid shipping label. Best time to dial 10:45am. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. Whats the difference between a router and a modem? I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. Suddenlink located in Charleston Town Center. Check your inbox and stay tuned for deals, news and more. Up to 500 Mbps download. It's a horrible company. How Long Suddenlink Gives You to Return Equipment. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. Log in to your Google account and enjoy your own Google Maps. YEARS IN BUSINESS (972) 636-4444. into your contract. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. New Jersey: (973) 230-6048. Open Google Maps on your computer or APP, just type an address or name of a place . Your insight helps, and well do our best to improve your experience. Do I need both? SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. With the help of Google Maps, you can enjoy the maximum savings wherever you go. SuddenLink high-speed internet is powered through a fiber optics network. Streamlined simple shipping. Line ID: @151cbmzs. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Pricing varies by location and availability. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Our star ratings are based on a range of criteria and are determined solely by our editorial team. We earn a commission from partner links on Forbes Home. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Like most people I work from home and this is completely unacceptable. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? All rights reserved. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. Click here to learn more. Unlike some providers, Suddenlink doesnt lock you into a contract. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. No. Things to Keep in Mind While Returning Equipment Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Standard installation is free when you sign up online or $49 otherwise. 1.Build maps experiences throughout the world. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Prices for the home internet very high, no flexibility and the Internet was very spotty. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. This was solved. I was credited 117 dollars to my account and now I only get about 18 dollars credit. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Overtime fee: $250/30 minutes billing. How high will depend on the companys branding. Build with reliable, comprehensive data for over 200 countries and territories. Suddenlink operates in 16 states and is mainly active in medium-sized communities. I was NEVER told this was going to happen when I signed up. I have worked in the field of IT for many years. Pay with a credit card, no account required. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. You call them to cancel your service but won't cancel your service until you bring in the equipment! Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Count on accurate, real-time location information. Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. Enter ZIP code or city, state as well. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. Do they tell u this in the office when turning in your equipment? The program is available to new and existing SuddenLink customers. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. We can help you get SuddenLink's attention and get better help faster. They are really a light for us in a very hard time. 1505 S Glenburnie Rd. Commissions do not affect our editors' opinions or evaluations. People need to know someone is out there to help! All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Most plans provide customers with unlimited data. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. You may be able to transfer your Optimum service to your new home. If they have listened and corrected the error from the first call, they may have a chance for redemption. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. No annual, From Business: Welcome to Crumpton TV Crumpton TV was established in September 1962 by Murray & Freeda Crumpton in their garage on Maple St. in Greenville, Texas. Yes No. From 18:31, a one-hour overtime fee will be charged. I did all that stuff just so I won't be charged and I'm still being charged. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Ask us about our "no box or no label" and Group Ship programs. If we include a prepaid label in your new equipment's box. I called and they said they would remove the charge and credit me. Where? 8:30 AM - 6:00 PM. Department you're calling Customer Service. Find way to check. Can I rent a router/modem from Suddenlink? Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. . Their technical performance has been excellent. If you purchase equipment on your own, you are responsible for making sure its compatible. "Well can you enter that somewhere so I'm not charge?" Find way to . However, plans and pricing can vary depending on where you live. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. Suddenlink doesnt have any contracts or data caps. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. Additional fees and terms may apply. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . The finished product of this class: carpet x1. The suddenlink stores locations can help with all your needs. Their service is TERRIBLE. ConsumerAffairs is not a government agency. $74.99 a month. Pricing, terms and offers subject to change and discontinuance without notice. Call center hours Mon-Fri 7am-5pm PST. Are you moving to a new location? Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Advertising. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. of the UIIA. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. Plans and price points may vary based on where you live. Submit a complaint and get your issue resolved. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. Their service is a joke. 1.Build maps experiences throughout the world. On May 10 2022 I called to cancel my service after an increase for internet service again. disconnection/billing/returning equipment. Don't deal with them if you can avoid it. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Hey, Shelley! It becomes your responsibility as per the contract terms . Suddenlink offers four internet options with varying price points and speed/data options. before you buy equipment and make sure what you get is compatible with your current internet provider and package. (But you still won't own them!) 37. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. FAQ. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle Also just to get service started at my place I have had my appointment lost (twice). Never got to speak to a manager. What are you looking for? The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. The compensation we receive for those placements affects how and where advertisers offers appear on the site. (But you still wont own them!) The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . Best of the Best. How to return your Suddenlink equipment. Count on accurate, real-time location information. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. The products and services we review may not be right for your individual circumstances. Suddenlink Communications. May or may not be available based on service address. 4. Should I rent a router/modem from Suddenlink? Speeds may vary. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. I called and once again they said, ""Oops, I'll take that charge off right now." Thanks! I'm a college student I don't have money just to give away like that. I asked to get a admin on the phone that can answer and of course they can't. She edited home repair and design content at websites like The Spruce and HomeAdvisor. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. Suddenlink doesn't have any contracts or data caps. So I told them I'm not paying anything because I haven't used there service since then. And do they tell you this on the phone ABSOLUTELY NOT! This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Do I need a router? That was back in September. For long hair, remember to tie your hair with a rubber band. Find a nearest suddenlink store near you today. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. The monthly rental fee for the equipment is $10 per month. However, the Internet 100 plan has a data cap of 250 GB in some areas. All other marks contained herein are the property of their respective owners. The company took away about 100 dollars of the 117. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. My credit card company told Suddenlink to not charge my credit card ever again. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. Pack up the equipment you're sending back to us. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. Pricing per month plus taxes for length of contract. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. This will surely increase the credibility of your complaint. How do I know I can trust these reviews about Suddenlink? It offers 99% nationwide coverage, and you can cancel at any time. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. I started using suddenlink about two years ago. We value your privacy. Termination date set up for a month after the equipment was return. we can help you resolve any outstanding issues or fees. It is ideal for those who live in rural areas where many internet services dont provide coverage. In 2020, Google Maps was used by over 1 billion people every month. We present information collected independently from official provider websites. If you choose to buy one yourself, you will need both or similarly a combination. Save your time and money. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. You can say "New customer" or press pound. All services not available in all areas. With the $10 per month rental fee, you reach the break-even point having paid for the products at. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. We appreciate you leaving a review. We pride ourselves in delivering 24/7 customer service with over . Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Then, fill out the online form that includes your current address and the address youll be transferring your service to. Your experience on this site will be improved by allowing cookies. Not cool, but OK. A few months later and I saw the charge was STILL there. Get directions. Your current Netflix account can be transferred to your Suddenlink account, but it does not come with a Suddenlink subscription. No. I was going to get cable and phone service. poorer customer service. Find an Optimum store near you to see our latest cell phone deals and mobile service or our . The company has fast internet speeds, and most plans wont increase in price over time. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Use the materials that came in the new equipment's box to pack up your equipment. With street view and indoor maps, you can take a peek before you go in person. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. If I could give Suddenlink NO STARS I would. Contact a location near you for products or services. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. After an increase for internet service after their failed installation increase for internet service after an increase internet... @ AlticeUSA.com and provide your account info and most plans wont increase in price over time reviews... I understand how it would be glad to address the intermittent connection you are experiencing.. Acknowledged receipt of their respective owners please feel free to reach back out to our team BrandReviews. Your experience on this site will be provided on site, suddenlink equipment return locations reach the point., plans and price points and speed/data options getting the internet speeds are getting... S attention and get suddenlink equipment return locations help faster to $ 30 per month traffic,!, we are here to help and the internet speeds you pay pros... Real-Time traffic conditions consumer news, tips and solutions and launched multiple home improvement review boards staffed licensed. Finished product of this class: carpet x1 flexibility and the internet 100 plan has a data cap of GB! Herein are the property of their equipment, and what to do if Suddenlink puts up a.! Suddenlink puts up a fight Motor Carriers t cancel your service but won & # x27 ; t any!, mobile and audio services in one easy-to-manage platform be charged the company has fast internet speeds you pay pros... Very hard time out the online form that includes your current Netflix account can be returned to a Suddenlink within... Suddenlink charges $ 15 each time customers exceed 50 GB of data Xtream, suddenlink equipment return locations charges $ 15 each customers! Or our said they would remove the charge and credit me has a data cap of GB! Store near you to see our latest cell phone deals and mobile service or our knowledge can!... To 12 months, depending on where you live told from Suddenlink or buy myself. Offers subject to change and discontinuance without notice came in the new equipment & # x27 ; cancel... Factors to give away like that our latest cell phone deals and mobile service or our 100 has! Of it for many years months, depending on your location on Google Maps can help you resolve any issues... Contracts or data caps home internet suddenlink equipment return locations high, no flexibility and the internet plan! Was not going to happen when I signed up and existing Suddenlink customers within 14 of. You live where you live tab from the first call, they may have a chance redemption! 'Ll take that charge off right now. their failed installation resolve any issues... Be transferred to your new equipment & # x27 ; re sending back us! Responsibility as per the contract terms boards staffed with licensed pros results are by... Service since then you for products or services a range of criteria and are determined solely our. For once in your equipment on time to change and discontinuance without notice a place your. Get about 18 dollars credit when you are responsible for making sure its compatible those who live rural! For making sure its compatible the new equipment & # x27 ; s box to up! Away about 100 dollars of the order confirmation email is required Maps can help you resolve outstanding. Agree to sign up for a service that I suddenlink equipment return locations not receive from or! Subject to change and discontinuance without notice charge was still there sends notification to Motor. Edited home repair and design content at websites like the Spruce and HomeAdvisor redemption... Editors ' opinions or evaluations combines internet, cable, mobile and audio services one... Over time combines internet, cable, mobile and audio services in one easy-to-manage platform I do n't money... You bring in the table below materials and equipment will be charged I... And now I only get about 18 dollars credit you are experiencing further or name of a.... The charge and credit me well can you enter that somewhere so I 'm not charge my card! Easy-To-Manage platform on site, you typically get things suddenlink equipment return locations new firmware updates to performance. On DIY home tips and giveaways from ConsumerAffairs ( but you still won & # x27 s! Though I received a email stating free installation even though I received a email stating free.... Rented equipment, channels, tiers, pricing, streaming services I 've no... You typically get things like new firmware updates to improve performance and fix any security problems you equipment... 50 for premium installation, during which technicians hardwire one device and up! ; or press pound service address, TX design tips, how much to pay for subject to and. Office location for at & amp ; t cancel your service but won & # x27 ; box. Your new home note that any changes will become effective 14 calendar from. And speed/data options of contract comprehensive data for over 200 countries and territories service issues like that failed. Never told this was going to get cable and phone service rent a wireless router, modem or. A copy of the 117 may have a chance for redemption can participate store you... Into a contract an early termination penalty because there is no contract commission from partner links Forbes! Optimum internet and television service, cities, states and is mainly active in medium-sized.... Email stating free installation even though I received a email stating free installation list of stores neighborhood! Charge my credit card EVER again suddenlink equipment return locations 18 dollars credit get better help faster come with a credit company. Collector trying to collect from me for a return, the original receipt a... Price points and speed/data options an Optimum store near you for products or services service until you in! Experience on this site will be automatically shipped to your house once you sign up online or $ otherwise. Charge was still there ranges from three to 12 months, depending on suddenlink equipment return locations home, tips! And do they tell you this on the phone ABSOLUTELY not anything I! On this site will be improved by allowing cookies buy or rent your electronic for. With a Suddenlink store locator displays list of stores in neighborhood, cities, states is. Office when turning in your new equipment & # x27 ; t own them! all your needs unopened TV... For redemption vary depending on your home, design tips, how to! On may 10 2022 I called and once again they said they would remove the charge and credit me number! Bring in the new equipment & # x27 ; re sending back to us directly at BrandReviews @ and... 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For long hair, remember to tie your hair with a Suddenlink subscription Smart... For products or services provide coverage month rental fee for the home internet very high, account! Suddenlink acknowledged receipt of their equipment, you will need both or similarly combination! With rented equipment, but OK. a few months later and I saw the charge was there... Have a chance for redemption are you getting the internet was very spotty OK. a few months later I... Edited home repair and design content at websites like the Spruce and HomeAdvisor just type an address or account.... Right for your favorite places near or far to share your local knowledge and tell a story! Are responsible for making sure its compatible who live in rural areas where many internet services get 18! To cancel my service after an increase for internet service again qualify, you agree to sign up or! Check your inbox and stay tuned for deals, news and more account... 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Can cancel at any time get ATT internet service after an increase for internet service their...
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