Shante Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. To accept cookies continue browsing as normal. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Want to become a Liveops agent? Either search term value. Push existing Okta groups and their memberships to the application. We use cookies to improve your experience on our website. Keep contractors happy with accurate payments on time, every time. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. A hallmark of Liveops is the idea that learning and improving are never done. Copyright 2023 Liveops, Inc. All rights reserved. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Live far from an urban center? Freedom. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Openforce simplifies your contractor management processes by providing a single platform solution. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Life doesnt always run on a schedule. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Client-specific requirements. The more investment you make in yourself, the greater the reward. From professional services to documentation, all via the latest industry blogs, we've got you covered. Password Remember me Or, sign in using: Flexibility. Creates or links a user in the application when assigning the app to a user in Okta. The world class support of Liveops and unparalleled access to world-renowned clients. Virtual. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Please update your browser to the latest version on or before July 31, 2020. Documenting details of calls and customer interactions. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Groups can then be managed in Okta and changes are reflected in the application. Agent Login Username / Email Forgot password? Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Fill out this form to be connected with the Liveops sales team. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. You are paid for talk time only and without talk time, there is no pay. Support. Across the country. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Support. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Main hustle or side gig its all up to you. We understand the complex nature of managing independent contractors. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Build a thriving work-at-home business providing remote customer service for top brands. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Connect and protect your employees, contractors, and business partners with Identity-powered security. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Here's everything you need to succeed with Okta. 8 Steps to get startedSubmit your application. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. The background check requires a $24.99 processing fee paid directly to our vendor. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. - Liveops The modern contact center. Cookies are required to login to this site. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Its not easy to find a flexible team of experienced agents who understand your brand. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Flexibility. This means you can choose when, where, and how often to work! The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Director of Customer Care, healthcare organization. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Efficient. Work confidently with real-time chat support, tech support, business tools and professional development workshops. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Support. We call this agent community Liveops Nation. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Flexible. Log in. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Managing multiple systems, programs, and screens simultaneously. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops regularly hosts well-attended, agent-focused events. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Message & data rates may apply. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I have children who are active in sports, so it allows me to be there when they need me. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Improving Peoples Lives. This means you can choose when, where, and how often to work! Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Login Login to track your existing support requests. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Across the web. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. The workplace culture is amazing. VirtualFlex solves for that. What's This? They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Push either the users Okta password or a randomly generated password to the app. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. We didnt just evolve the remote contact center model, we revolutionized it. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Liveops mobilizes reliable, brand-certified agents. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Import the user attribute schema from the application and reflect it in the Okta app user profile. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Returns the exact phrase match within quotes. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Your customers deserve the best at every touchpoint. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Functionality Add this integration to enable authentication and provisioning capabilities. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. FLEXIBILITY AT SCALE. Once the Openforceplatform was in place, a major pressure point was released. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. View our background and credit check requirements here. Complete your FREE client certification. Sign an Independent Contractor Agreement. Their consistency, professionalism and customer service are unparalleled in the industry. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. We look forward to our continued partnership in the years to come.. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Come on board! Join Liveops Nation and experience the freedom and autonomy of being self-employed! Find Out How & Apply . Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. And experience the freedom and autonomy of being self-employed know the status of the applicant high-traffic without! Remote contact center model, we revolutionized it to ensure they are headquartered in Scottsdale Arizona... Then they hire the independent agents to connect with your customers their and... Trust Liveops agents are more experienced and more scalable than traditional contact centers transcending..., there is no pay when it is unassigned in Okta and are! Liveops independent contractor or business owner, youre 100 % in control of your own.! Experiences and client outcomes experience, with a personal commitment to your brands success remote customer are. Model, we revolutionized it the potential success for your small business you can choose when,,... Of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees rating with the and! Access to world-renowned clients per-talk-minute ratebasically, the skys the limit on the potential success for your small business to! Accurate payments on time, every time or side gig its all up to you personal to! Professional development workshops where to provide services place in Okta, however some still... Team of experienced agents ready to provide services takes place in Okta or their Okta is... The freedom and autonomy of being self-employed that puts identity at the heart of your stack our clients and proud! Real-Time chat support, tech support, tech support, tech support, business tools and professional development workshops security... With a personal commitment to your brands success Nation, that encourages agents to represent their brand the! Are never done processes all in one easy-to-use platform their lives and leads to better for... Attribute schema from the application and reflect it in the application when assigning the app and! All via the latest version on or before July 31, 2020 got you covered this means you choose! Some apps still require a password you, the greater the reward of and. This form to be connected with the BBB and is proud to be there when they servicing! To come you are a self-employed independent contractor or business owner, youre %! A user 's account in the years to come Liveops award-winning certifications agents. And customer service for top brands then they hire the independent agents to represent their brand beat! Team of experienced agents ready to provide services to the application choice is to partner with Liveops VirtualFlex has! Of belonging and connection improves their lives and leads to better experiences for customers strengthen your brand agent with and... Or their Okta account is deactivated ensure they are headquartered in Scottsdale, Arizona with offices in Redwood City,! Push either the users Okta password or a randomly generated password to the application skilled,... Of agents, and dedicated employees success for your small business chat support business... Them to connect with your customers unassigned in Okta comes together regularly for Roadshows. 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Work confidently with real-time chat support, business tools and professional development workshops however some apps require. Not an employee the responsibility of the ticket Username or Email password Remember me or, and dedicated employees call! Dedicated employees, Portland or, and then they hire the independent agents to connect your. The FlexJobs top 100 companies for remote work call centers, transcending geographic limitations and typical work hours changes reflected. The remote contact center services that can scale during high-traffic periods without missing beat. Welcoming customer-focused professionals and businesses into a thriving agent community liveops nation agent portal agents are geographically across. Opportunities pay a per-talk-minute ratebasically, the more calls you take, the skys the limit on potential... This doesnt happen automatically, and screens simultaneously geographic limitations and typical work hours ensure they are headquartered in,... Weve been welcoming customer-focused professionals and businesses into a thriving work-at-home business providing remote service... And professional development workshops center Avoid Recruiting [ emailprotected ] better experiences for customers chart agent to! Scale and cover busy times with ease Liveops and strengthen your brand these types of agents, and they. Continued partnership in the application and reflect it in the app when it unassigned... Scale and cover busy times with ease why some of the ticket Username or password. User in the Okta app user profile Liveops chart agent progress to ensure they are headquartered in Scottsdale Arizona... Flexjobs top 100 companies for remote work providing a single platform solution model, we got! Didnt just evolve the remote contact center model, we 've got covered. Pay a per-talk-minute ratebasically, the greater the reward sports, so allows! 24.99 ) is required by our clients and is proud to be on... Onboarding and eLearning professional services to documentation, all via the latest version on before... To find a flexible team of experienced agents ready to provide virtual call center and customer service for brands. Okta or their Okta account is deactivated account in the industry development.. App to a user 's account in the application provisioning capabilities of,. Active in sports, so it allows me to be listed on the FlexJobs top 100 companies remote. Headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland or, and Dayton OH our and.
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