It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. I believe in open communication and finding a solution that works for all parties involved. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. It was how we responded during a difficult time for everyone. And that the products that we had been building were very differentiated and industry leading. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. This causes them to miss some critical points and not provide the correct answer. It tends to be what customers remember, theres a lot of steps. When you have something like that, its not possible to know everything and control that decision-making. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. I think people had confidence that regardless of which way things were gonna go. Joy Huang: Thank you both for the questions. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. Anyone can read what you share. Ive never worked a day in finance before in much of my life. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. Wait 45 mins for Mexican or get pizza? I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Its a very important part of what we do. Like Reply Share 4 And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. I never hesitate to take calculated risks and try new approaches. We experienced strong delivery sales out of the gate.. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. What was going through your mind when you said that to your teacher? We're committed to growing and empowering a more diverse and inclusive community. Thats what we were focused on. It's a big banner which has the 12 values organized into 4 themes -. Nobody thought it was a good idea.. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. Tony Xu: I dont know if its taught anymore. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. Are you improving on the skills? We believe that true innovation happens when everyone . It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. To be more specific, analytics case studies test your ability to. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Are you looking to land a job as an electrical machine engineer? Theme: We are one team. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Other merger efforts have flopped. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . 911 dispatchers are the first responder to the emergency. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Jenna: And what other industries or verticals? We were looking a lot at the input metrics. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. This list does not include technical or factual questions. Determined and self-motivated undergraduate marketing major. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. I also set personal and professional goals and work towards achieving them. Tony Xu: Yeah, and it goes both ways, right? And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. And in fact, the company almost ran out of money by the end of 2017. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. And so, I dont think theres necessarily one set of things you have to learn. The second thing is that you have to have a bias for action. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Restaurateurs who complained DoorDash delivered their food without permission. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. Interview questions and answers were first added on April 19th, 2021. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. And whether thats up variance or down variance, you should be prepared. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. Its been truly a pleasure. So thats the first thing. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Now on the flip side, youre right. And so thats why we needed capital. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Soon, a new group Wall Street investors will pick a side. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. As a subscriber, you have 10 gift articles to give each month. Food delivery requires timeliness, accuracy, and attention to detail. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Could you see DoorDashs last-mile fulfillment model be applied well and why? And I believe at the time we said, would they pay $6 for it? I have a strong potential to think outside the box and generate innovative solutions to problems. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. I would ensure that we're paying attention to the details competitors would try to cut corners on. And a business like DoorDash requires quite a lot of capital in order to scale. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Joy Huang: Nice. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Incorporating AI-powered chatbot for quick and efficient customer support. Joy Huang: Thats a really good mental model to have. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. I think that was important. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. And I think again I mentioned earlier that most of GDP still happens inside local communities. And would they actually pay for it? And so I think we have a long ways to go, but were excited about the journey ahead. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. So that was a really good reminder to have. I would then verify their order details, offer a solution, or initiate the refund process. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. Doordash values are on this page but organized poorly - https://careers.doordash.com. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. I think we have maybe 30 seconds left. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. So weve ordered from from about 1,100 places so far in the Bay Area. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Click here. This is what I mean by skills. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. And most of the time that that bias for action means its just focusing on what you can control. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. Those were the three questions that we were trying to answer. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. I believe such a company will provide me with many opportunities to advance my career and develop my skills. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. But thats one half of the goal. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. You kind of have to go through moments of belief and disbelief.. Joy Huang: With that, Tony. Its not trying to say, by doing this were gonna control some outcome. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. For me, that meant language, that meant earning income to buy Nintendo. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. DoorDash 1 year 10 months Legal Process Coordinator . Joy Huang: Be careful what you wish for, Tony. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. In order to ensure timely and accurate delivery and generate innovative solutions problems... Was ours and ours alone you both for the questions and most of the company DoorDash. 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