He helped us get exactly what we wanted while staying in our budget. Don't walkRUN from Premier Pools. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. So the next step was selecting the materials. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. DO NOT BUY A POOL FROM THEM!! He represented the couple in that case; he's also helping the Corcorans. Design Your Pool REQUEST A FREE QUOTE About Premier We've recommended them to neighbors and are so excited to have our new pool put in! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Do not use a Premier Pools franchise to build your pool. 9 total complaints in the last. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Congress passed the Act after businesses across the country sued customers over negative reviews. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. There were delays to get us into engineering. No one has shown ** in months. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Services Offered by Premier Pools & Spas. Premier Pools told me my saltwater pool would be built in 3-4 months. Unsubscribe at any time. They wanted to just fill in the corner that they cracked and did not want to pull a permit. The area drains fine, however, their construction crew never shows up. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Building a pool can add value to your home. Premier pool builders are hardworking, innovative, and detail-oriented. Fast and easy online application. ***** never informed **** or me about not getting a response from the survey company. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." I initially knew this would be a disaster . March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Fast and easy online application. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Remodeling: Building a pool can add value to your home. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Please fill out the form below and we'll be in touch as soon as possible. I would use Premier again and am very pleased with our final product. All of this information is needed for the ultimate transformation. We used Premier Pools to design and build our inground pool. First published on March 28, 2018 / 10:00 PM. April 8, ******* called to schedule them Friday April 9 or Monday April 12. WE BRING FAMILY & FRIENDS TOGETHER! Hi Lauren. The company specializes in luxury pools and custom-designed pools. Since 1999, Pearland Pools has been making dreams come true. Looking for pool financing? This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. . Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Your call will always be answered by a live, knowledgeable . This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Rates may vary based on location, credit score, and loan amount. Business hours may be different today. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. We were told that it will be fine. This is the worst company you could use to build your pool. So i believe that we are on the same path now. Decided to cancel it. A shipping, What is Mustard Algae In Pools? Request a FREE quote HERE or call us at (855) 212-2210. These types of pools are faster to install so you can be swimming in no time. I was told the items would be completed by 11/18, the items below were not. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. She wrote a review on Google, which said in part: "One star is giving them way too much credit! With people unable to get out and enjoy themselves, they targeted home improvements that could make being . In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. I highly recommend Premier! From the first scoop of dirt to the filling of the crisp water. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Premier Pools and Spas have over 25 years of pool-building expertise. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He was my main contact throughout the entire process. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Thats our commitment to you. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Want to talk to us about your new pool, remodel, or other projects? Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. With those elements combined, the value we offer is unparalleled. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Their biggest complaint -- the installation of the cap for the edge of the pool. Obviously, this hasn't happened at all. They started at 3:30 and ended at 8:30 pm. All they say is he refused to install it which is not the case. PPAS does not stand behind the sub contractors that they hire. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. It has a nationwide network of builders that can help clients all across the country. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. ", "It was the truth -- it was completely the truth," said Kasey. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Then the team will create a comprehensive design that is uniquely you. He was a pleasure to work with; and always honest and respectful. 5. When can I expect them to be done? Grout lines not matched up & thicker in some places than others. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. "It's their customer service that harmed their business.". We signed with Premier Pools and Spas of South Florida in June of 2020. They never show or don't show or push dates out. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. So, when youre ready to take the plunge, well be here. The pool is not complete as of today 8.3.22. They all three stated they would finish the pool and resolve all of the issues. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. We have a leaking pool pump, A hole on the side of our pool. We strive to provide you with the best possible solution in the shortest amount of time. Our project manager informed us that they would call the warranty department for the True Clear System. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. It's now connected but no one has come to start it up. No one showed up and no contact from PPAS since then. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. The company specializes in luxury pools and custom-designed pools. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . *** and **** dismissed this and did not get the drain field inspected for damge. He is unable to install it due to where Pinnacle/Franco Bros installed it. file size: 10 MB. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. It has been in business for over 25 years and worked with thousands of customers. Then the excitement begins! CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. As a matter of policy, BBB does not endorse any product, service or business. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. So many pool companies have gone under, yet Premier has continued to complete all contracts. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. They meet every Tuesday morning to go over all projects. There has been little progress the last three weeks. Were here for you whenever youre prepared to make your dream a reality. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Hello do you only do concrete or do you also do fiberglass? I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Unsubscribe easily. We do not do remodels or concrete, just new pool builds. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Accepted file types: jpg, gif, png, pdf, bmp, Max. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. We were really pleased with how quickly it was done! I am at my wit's end. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The excavator drove on top of it and it broke. Our pool remodel project was made much easier for us by Aaron Temme. Contact us today to get started on your custom pool building project! 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. March came and went, and again no contact. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. "They were excited about the whole design and everything," said Kasey. The company is asking me for more money due to drainage. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. ConsumerAffairs is not a government agency. To this day, I can text him with a question and he always responds. Looking for pool financing? The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Thanks Aric!!! I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Ray ID: 7a19a06018f8aa15 Buying a pool is a big decision for your family. Reputation: I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. PPAS builds and services swimming pools and spas for homeowners across the country. Gunite, Fiberglass, Vinyl: Whats The Difference. We also have a issue with the pool overflow draining. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Can he perhaps provide a contract? Consumers want to see how a business took care of business. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Its location on this page may change next time you visit. We ask that you be patient as we work thru the repairs you have requested. this customer is never satisfied. We were beyond excited, especially when they showed up 2 days in a row!! Don't use this company to build your pool! I have been asking for a meeting on my project and no one will call. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Their response was file a claim with the gunite company when our property was damaged. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Cloudflare is currently unable to resolve your requested domain. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. The site owner may have set restrictions that prevent you from accessing the site. Request a FREE quote HERE or call us at (855) 212-2210. And then day 3 nothing! I felt frustrated and ignored. Premier Pools and Spas have over 25 years of pool-building expertise. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. This field is for validation purposes and should be left unchanged. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Like how do you leave a partially newly built pool in this condition? While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. "And I worked as hard as I could for two years." Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. The pool is still not complete as of now. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. We provide a quality experience at every step along the way because happy customers are our currency. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. ****No Response At all**** This is ONE example. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Look no further than the experts at Premier Pools & Spas. If you hire them have a lawyer on file to use because you will need them. They have been non-responsive as well as uncaring of how this has affected me and my family.
Shooting In Stockport Today,
Does Delta Do Temperature Checks On Passengers,
Charlie Huggins Basketball Camp,
Smith Funeral Home Lancaster, Ohio Obituaries,
Articles P