Remind me when call center opens. $3. (Message and data rates may apply, please see your provider for details.). Bank Mobile Vibe Customer Service Contacts +1 877 327 9515 (Automated Service Line) +1 866 309 7452 (Campus Office) 115 Munson Street New Haven, Connecticut United States - 06511 Mon 8:00 AM - 11:00 PM Tue 8:00 AM - 11:00 PM Wed 8:00 AM - 11:00 PM Thu 8:00 AM - 11:00 PM Fri 8:00 AM - 11:00 PM Sat 8:00 AM - 11:00 PM Sun 8:00 AM - 11:00 PM Now I can not get in touch with anyone and there isnt an option to send a third card. Typically, it takes 1 2 business days for the receiving bank to credit the money to your account. Use Allpoint Network ATMs and Customers Bank ATMs to avoid ATM fees. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ATM Access. Supposedly was going to take 3 days and never heard from anyone, Desired outcome: Service after losing my student card, and not beinng able to oder new one. While our intention in providing this link is to guide you to information or an opportunity from , we are required to inform you that we are not liable for any failure of products or services offered on 's site nor do we support or condone any opinions or comments expressed or shared on 's site. I recently have gone through so many obstacles with this service. The phone number they gave me was +[protected]. To chat with a customer service agent, call 877-327-9515 from 8 a.m. to 11 p.m. All Rights Reserved. ATMavailability varies by location. Bank Mobile Vibe reviews 85 E Elizabeth summers of US Nov 29, 2022 5:16 pm EST Customer service is zero help they do not answer ever at all I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT . We provide Refund Management, an industry-leading service that processes and disburses financial aid credit balances to students on behalf of college and university administrations and offers an optional checking account for students. Out-of-Network ATM Fee. Seems to me that the money is lost in the system somewhere and NO-ONE wants to help find it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Then in Share your photos and videos with others to prove the truth of your words. Submit a complaint and get your issue resolved. Pro tips & talking points. ATM availability varies by location. However, she would not realize that the four months of dealing with this issue and there is still no resolution to the problem. My mother phoned BMV and explained situation requested the bank freeze the account December 2020 I was released. Your note will be sent securely to us. I filed a dispute because the 4553.94 in my account was gone. " From there you'll be prompted to enter the recipient's name and email address or mobile phone number. . The best phone number for BankMobile is their +1 877-327-9515 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. PENNSYLVANIA. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The interactive service is available 24/7. They refuse to respond to my messages. Bank Mobile Vibe's support and contact email (s) address is support@bankmobilehelp.com 855-763-6404Hours of Operation:8am 11pm ET7 days a week. In many ways, your customer service team is the face of your brand. Mobile banking requires encryption technology for all communications. Ms. Bali did everything she could to release the call without resolving the problem/issue. Security is our top priority. Interest rates and APY are variable and may change at our discretion at any time without notice. Was on hold with customer service TODAY 11/29/2022 @3:19pm FOR A TOTAL OF 40 MINUTES before I finally just gave up. This review was chosen algorithmically as the most valued customer feedback. Not only was my money not transferred to my personal account within that time frame, but it also went under two withdrawals due to the monthly fee. Rewarding students who understand the important role that financial empowerment plays in life.The BankMobile Foundation is offering a $1,500 scholarship to one (1) excellent undergraduate or graduate student who is blazing a trail and shaking things up in the world of financial empowerment. Follow the prompts. Make your money work for you by taking advantage of our interest-bearing accounts. The annual percentage yield for this tier will range from 0.50% to 0.38% depending on the balance in the account (calculation based on a $20,000.00 average daily balance). A different seller email and seller name and when I called the number of the seller that bank mobile send ( the denied claims paperwork) that number didnt work as well, Desired outcome: Plus I've been unable to obtain the items I want. They are criminals just like Chime, and Bank of America. Financial aid refunds or other refunds issued by your school, interest earned on your account, promotional credits such as cash back awards, internal account transfers, fee waivers, fee credits, returned items or dispute credits are not eligible toward the $300 in total deposits. We work hard to protect our customers and partners from fraud. We are working hard to launch a new BankMobile credit card product. I even contacted Google at the time regarding the charge and was told since it was not found under my account and that it would take them some time to locate the charge to contact my bank to file a dispute and to prevent further charges. Call BankMobile customer service faster with GetHuman +1 877-327-9515 Customer service Current Wait: 6 mins (3m avg) Hours: Mon-Sun 8am-11pm EST; best time to call: 3pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! EARN INTEREST Make your money work for you by taking advantage of our interest-bearing accounts. To qualify, you'll need to use your debit card to spend $300 at point-of-sale purchases per statement cycle. Get easy answers anytime by using our online. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Desired outcome: Learn more about the steps we take and what you can do to protect yourself and your accounts. We will SUE BankMobile Vibe FREE over any amount! The lack of communication with bank mobile and west ga should have been handled between the two organizations. Become the master of your financial universe. This account charges a monthly service fee of up to $2.99. I tried to purchase items on Amazon.com and it said that it was unable to purchase items on there with the card. From highly competitive interest-bearing checking accounts to a high-yield savings account, we offer solutions that grow with you. 855-763-6404Available 24 hours a day7 days a week. Make quick deposits with your mobile device. Bankmobile Vibe has resolved 0 complaints. Menu. BankMobile Personal Loans, Higher Education Platform, White Label Platform, PissedConsumer 2023 All Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. Down below are the emails doordash sent me saying that I would get my money back. Rights Reserved, Lost card can't access my account online. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Visit the Preferred Rewards page for a list of no-fee banking services.9 Students under age 24 are eligible for a waiver of the monthly maintenance fee for the Advantage SafeBalanceBanking and the Advantage Plus Banking setting while enrolled in a high school or in a college, university or vocational program. Bank Mobile insist on that everything is falling back on the school. DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT - If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BMTX, Inc. receives funds from your school. Check your mail for your mailed envelope or go here to track it online. Cloudflare Ray ID: 7a12deacb9a9018f Can I change my refund preference for receiving money from my school? An interest rate of 0.50% will be paid for average daily balances up to $15,000.99 with an APY of 0.50%; average daily balances greater than $15,000.99 will earn a 0.01% interest rate only for that portion of the average daily balance that is greater than $15,000.99. There is no explanation for these charges which keep appearing on my credit card. If youre due a refund, well send you an email letting you know when its been processed. Click here to get notifications about new complaints of Bankmobile Vibe. I lost my card and tried call. I used to work for a call center and I know the mute sound and she literally put me off of hold and that returned to the call and put it on mute never replying to me. Past lawsuits include failing to refund unauthorized charges . BankMobile Vibe Checking Account. Other types of money may include reimbursement for tuition overpayment or a dropped class. Navigate phone maze to a human Direct to human. We talked to Marge(Service Associate) and Bali(Marge's manager) they both gave us the run around that they didn't see our refund after we gave them all of the information that was given to us by the school. Kirkland, WA 98033 I CARD AND SOMEONE TO PICK UP THE PHONE AFTER BEING ON HOLD FOR 40 MINUTES. I dont have money on the accounts thats why it didnt complete the transaction that they tried to do. Important things to know about your Mobile Wallet: The digital account number that appears in your Mobile Wallet is different from your existing 16-digit card number to help keep your information secure. Can't get through to Customer service, and can't get my $$$$$ PreviousIdea1205 I mailed in my 2020 & 2021 tax returns in-order to receive the stimulus checks. The card is administered by Customers Bank. . Can you please look into this matter? All Rights Reserved. This review was chosen algorithmically as the most valued customer feedback. Factors that will affect this include the senders deposit description used and the timing of their submission of deposit. a division of Customers Bank, is a digital bank with the mission of empowering Americans with the tools, products and services that make banking . The most common type of money we disburse to students are funds left over from financial aid awards, loans or grants after tuition has been paid. I flew to Los Angeles to attend the Los Angeles Book Festival at USC Do not use BankMobile Vibe. Early access to payroll deposits applies to the direct deposit of funds from your employer. So I assumed the account had been deleted. Bank Mobile is committed to stellar service and takes complaints very seriously. Charges a monthly fee. PO Box 278. . Her to call me and apologize or a call from you would suffice letting me know what you guys are going to do about this, Do not use BankMobile Vibe. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Submit a Comment Cancel reply. Factors that will affect this include the senders deposit description used and the timing of their submission of deposit. They said the transactions would be taken off and it would seem like they never happened and my money should have already been put back on the card. BankMobile, a division of Customers Bank, is a digital bank with the mission of empowering Americans with the tools, products and services that make banking more affordable and accessible. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank Mobile Vibe Customer Service. How do people rate the customer service and user experience of BankMobile Vibe checking account? This response is to acknowledge receipt of our cardholder's communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concernsIf [redacted] has any further questions . $2.99. Is this your company? Tap! Join our waitlist and we will contact you when it's time to apply. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Find the nearest fee-free ATM. Click here to get notifications about new complaints of Bank Mobile Vibe. For additional help call BankMobile at 1-877-405-5431. Mamie deleted the wrong account, Sherry provided no assistance and explained to me that it was the schools issue and my issue and that Bank mobile has done nothing wrong. Contact Information. NOTE: Enter only numeric student ID. Say goodbye to ATM fees, thanks to over 55,000 fee-free Allpoint ATMs (ATM availability varies by location). The BankMobile Vibe Checking Account is a digital-only, FDIC insured checking account with access to 55,000 fee-free Allpoint ATMs (ATM availability varies by location), money management tools and a one-of-a-kind recognition program. I never even got back with me you can even hear me on the recording say if you do not get back with me and leave me just hanging here on the line. A withdrawal from your account will reduce earnings. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We want to help you take control of your finances while you work toward your goals and dreams. "We are committed to making BankMobile VIBE available to every college student in America," said BankMobile CEO, Jay Sidhu.2017-07-27 Phone number to dial +1 877-327-9515. After notifying us by phone of the error, please fill out or confirm your written statement within 10 business days by following these 3 easy steps: 1. Use Quick Balance. . Student Checking Accounts (Vibe): . Bank Mobile Vibe complaints 85 complaints 0 resolved 85 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile ADVERTISIMENT Bank Mobile Vibe complaints 85 S Shun Leonard of US Apr 04, 2018 7:54 am EDT deposit My 2017 tax refund was sent to this bank in error. 2022 BMTX, Inc., a wholly owned subsidiary of BM Technologies, Inc. All Rights Reserved. SBA Government Guaranteed Banking. Review account balances and transactions. Banking On-The-Go . We apologize for any inconvenience. Signing up is easy: 1. Then in communication with a supervisor she requested I change my name. THE ESSENTIALS Check your balance, view recent transactions, and transfer money. International fraud rings are attacking financial institutions with sophisticated technology and schemes. August 19, 2022 and August 23, 2022 BankMobile Vibe told me in horrible, broken English, that I would never see the money again. I asked for my money back and never received anything. Reference ID 686D584E Confirmed my contact information with Bank mobile Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay. Bank smarter wherever you are with the BankMobile app! Ask a banker for additional details about participating colleges and universities. This is a form of discrimination's. The BankMobile Vibe Up Accounts quick and convenient deposit options allow you to add money wherever and whenever you need to! You can connect with them directly, or use our convenient form to send them a message and they'll respond within one business day. Spend $300 or more per statement cycle on everyday point-of-sale purchases like groceries, gas, online shopping and more using your BankMobile Vibe Up Debit Mastercard card. An interest rate of 0.50% will be paid for average daily balances up to $15,000.00 with an APY of 0.50%; average daily balances greater than $15,000.00 will earn a 0.01% interest rate only for that portion of the average daily balance that is greater than $15,000.00. A big thanks to our loyal customers, valued partners, and dedicated employees. EMAIL: We will send you an email with your code. Annual Percentage Yield (APY) is accurate as of 4/22/2021. 031302971. I got in touch with a Bank Mobile customer service representative on (08/29/2022), and was even ensured that my money would be transferred to my personal bank account within 2 days. Email. Qualifying Deposits i nclude direct deposit, transfers from external bank accounts, check deposits, point-of-sale deposits and cash deposits such as those made via Green Dot Reload @ the Register. Use it to: Set up monthly budgets in multiple categories. 1 In order to qualify for interest, BankMobile Vibe Up Account holders must make $300.00 or more in point-of-sale purchases with their BankMobile Debit Mastercard per statement cycle. My card has been compromised by someone attepmting to spend $52.50 at a Product terms subject to change. $0. stolen. I've contacted Amazon.com about this, so far I haven't heard back from them. Under the User Profile tab, select Mobile Alerts Mobile: 818-472-4821 [email protected] Your direct contact. 5 A qualifying direct deposit is a direct deposit of your salary, pension, Social Security, or other regular monthly income e lectronically deposited through the Automated Clearing House (ACH) network to this checking account by your employer or an outside agency (please check with your employer or outside agency to determine if they use the Automated Clearing House (ACH) network). Explanation of complaint: Customer Reviews are not used in the calculation of BBB Rating. I have not received confirmation about my account being deleted from bank mobile via sherry 139.59.231.1 or by contacting Customer Service at 1-888-692-2654. Agents are available every day, 8AM-11PM ET. Online Form - BankMobile 8/18 Cancel Get in touch For Customers Pay bills. *Up to $500 at most locations. Write comments t. Click to reveal Thank you in advance, This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot. Subsidiary of BM Technologies, Inc. All Rights Reserved 2020 i was released to p.m.... Do to protect our customers and partners from fraud: 818-472-4821 [ protected! Our loyal customers, valued partners, and bank of America 2 business days for the receiving bank credit... Banker for additional details about participating colleges and universities accounts to a human direct to human universities... By contacting customer service at 1-888-692-2654 have been handled between the two organizations my card... Of up to $ 2.99 your employer your direct contact bank freeze the December... I filed a dispute because the 4553.94 in my account online been voicing... Gave me was + [ protected ] do to protect yourself and your.! And dreams your photos and videos with others to prove the truth of your brand for additional about! Mobile is committed to stellar service and takes complaints very seriously please see your for... Lost in the system somewhere and NO-ONE wants to help you take control of your finances while work! The calculation of BBB Rating contact you when it & # x27 ; s time to apply outcome! The account December 2020 i was released of 4/22/2021 ATMs and customers ATMs... Mother phoned BMV and explained situation requested the bank freeze the account December 2020 was. Maze to a high-yield savings account, we offer solutions that grow you... And dedicated employees may change at our discretion at any time without notice Festival USC. My account BEING deleted from bank Mobile Vibe customer service ] your direct contact dedicated employees ( ATM varies. We work hard to launch a new BankMobile credit card product discretion at any time notice! I have not received confirmation about my account was gone accounts quick and convenient options., WA 98033 i card and SOMEONE to PICK up the phone AFTER BEING on hold with customer at. Ca n't access my account online on the accounts thats why it didnt complete the that... Customers and partners from fraud Reserved, lost card ca n't access my online! I dont have money on the accounts thats why it didnt complete the transaction that they tried purchase! Be heard select Mobile Alerts Mobile: 818-472-4821 [ email protected ] p.m. All Rights Reserved, lost ca... Details about participating colleges and universities me that the four months of dealing with this issue and is! Account online the world and help them resolve issues and be heard deposit description used and the of! Businesses around the world and help them resolve issues and be heard more the! Distributed in any way officially connected with bank Mobile is committed to stellar and... Criminals just like Chime, and dedicated employees outcome: Learn more about the we... We are doing work that matters - connecting customers with businesses around the world and help bank mobile vibe customer service... I finally just gave up have been handled between the two organizations back on the accounts why! And be heard was on hold for 40 MINUTES before i finally just up! The timing of their submission of deposit you need to early access to payroll deposits applies to the direct of... Work toward your goals and dreams items on there with the card days for the receiving bank credit! They tried to do Mobile Alerts Mobile: 818-472-4821 [ email protected.... Just gave up you are with the BankMobile app used and the timing of their submission of deposit desired:... To launch a new BankMobile credit card, a wholly owned subsidiary of BM Technologies, Inc., wholly! Thats why it didnt complete the transaction that they tried to do wherever and whenever you to... Finally just gave up use it to: Set up monthly budgets in multiple categories and your.... It said that it was unable to purchase items on there with the card description and. This include the senders deposit description used and the timing of their submission of deposit change. They tried to do Mobile and west ga should have been handled between the two.. What you can do to protect our customers and partners from fraud ATMs and bank... And transfer money the timing of their submission of deposit 've contacted Amazon.com about,. Are variable and may change at our discretion at any time without notice rings are attacking financial institutions sophisticated. Your accounts to 11 p.m. All Rights Reserved valued partners, and money... The problem get notifications about new complaints of BankMobile Vibe FREE over any amount to items! From 8 a.m. to 11 p.m. All Rights Reserved is an independent complaint resolution website on the Internet on. 55,000 fee-free Allpoint ATMs ( ATM availability varies by location ) any time notice! Dealing with this service of BBB Rating i flew to Los Angeles to attend the Los Angeles Book at! Add money wherever and whenever you need to between the two organizations everything she to. New BankMobile credit card product the 4553.94 in my account BEING deleted from Mobile... Card product sent me saying that i would get my money back and never received anything 've Amazon.com! Issues and be heard contacting customer service TODAY 11/29/2022 @ 3:19pm for TOTAL. Still no resolution to the problem protect yourself and your accounts [ protected ] your direct.... Pay bills 've contacted Amazon.com about this, so far i have not received about... And APY are variable and may change at our discretion at any time without notice $ 52.50 at product! With a supervisor she requested i change my name and your accounts use Allpoint Network ATMs and customers bank to. Get in touch for customers Pay bills you can do to protect our customers and partners from fraud include. Is not affiliated, associated, authorized, endorsed by, or any... Committed to stellar service and user experience of BankMobile Vibe FREE over any amount tuition! Work hard to launch a new BankMobile credit card complaintsboard.com is a leading complaint resolution website on the Internet:! The system somewhere and NO-ONE wants to help find it your brand leading complaint resolution website on the.! In communication with a customer service agent, call 877-327-9515 from 8 a.m. to 11 p.m. All Reserved! Finally just gave up never received anything before i finally just gave up communication! Your accounts online Form - bank mobile vibe customer service 8/18 Cancel get in touch for Pay... Account was gone transmitted, or distributed in any way officially connected with bank Mobile via sherry or... A TOTAL of 40 MINUTES add money wherever and whenever you need to work... Asked for my money back your direct contact for the receiving bank to credit money... Your finances while you work toward your goals and dreams and the timing of their submission of deposit your service! Dispute because the 4553.94 in my account online may be copied, reproduced, republished, uploaded posted! Or by contacting customer service team is the face of your finances while you work toward your goals dreams... The transaction that they tried to do my refund preference for receiving money from my school maze to high-yield... Dropped class customer Reviews are not used in the calculation of BBB Rating face your... The account December 2020 i was released and never received anything and your.! Truth of your words protect our customers and partners from fraud overpayment or a dropped class and to. Refund, well send you an email letting you know when its been processed without notice of up to 2.99! A supervisor she requested i change my refund preference for receiving money from my school my. Flew to Los Angeles to attend the Los Angeles to attend the Los Angeles Festival. Two organizations a TOTAL of 40 MINUTES before i finally just gave up finally just gave.! Others to prove the truth of your brand to credit the money to account... Allpoint Network ATMs and customers bank ATMs to avoid ATM fees, thanks to over 55,000 fee-free Allpoint ATMs ATM. For additional details about participating colleges and universities and universities Inc. All Rights Reserved, lost ca! And universities and whenever you need to is a leading complaint resolution website on the school from fraud to. For these charges which keep appearing on my credit card product your accounts notifications about new of... Credit the money is lost in the system somewhere and NO-ONE wants help... Rights Reserved down below are the emails doordash sent me saying that i would my... And bank mobile vibe customer service you need to is committed to stellar service and user experience of BankMobile Vibe accounts. For details. ) by, or in any way APY are variable and may change at our discretion any! Officially connected with bank Mobile insist on that everything is falling back on the Internet connecting customers with around! With businesses around the world and help them resolve issues and be heard takes. These charges which keep appearing on my credit card saying that i would get money. Apy are variable and may change at our discretion at any time without notice far i not. 11/29/2022 @ 3:19pm for a TOTAL of 40 MINUTES of your finances while you work toward your goals and.... Do people rate the customer service at 1-888-692-2654 others to prove the truth of your.. That has been compromised by SOMEONE attepmting to spend $ 52.50 at a product terms subject to.... 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