What if I lose my smart Solo Term Time Ticket or it is stolen? 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. If you buy it at a Merseytravel Centre, your ticket will be available immediately. 17. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. If you are entitled to a refund, we will process it within threeweeks. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). 4. Who can use a Solo Ticket and when4.1 Adult Solo Tickets are for persons aged 19 or over. 2. Who we are and how to contact us 2.1 The My Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. Our website is the first step . Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. or any staffed Merseyrail network station within Merseyside*. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Merseytravel is committed to processing your personal information in a clear and transparent way. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. Solo Term Time Tickets | Merseytravel 318 views Aug 17, 2021 Solo Term Time Tickets are a great way to save money on your bus travel to school or college. My ticket is not scanning on the bus what should I do? It is important that the tag is activated prior to initial use or it will fail to operate. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. SeverabilityEach of the paragraphs within this Agreement operates separately. 5. Railpass Application Form 23. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. You may still be asked to prove your identity by retailers or revenue protection staff. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. No, you can register your Walrus card online. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. If you do not receive your ticket within seven days please email. Use after 9.30am Mondays to Fridays and all day on Saturdays,. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Conditions for using the tickets and information for people who apply. Apprentice Bus & Rail Passes | Merseytravel The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price bus or. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. You can also see the date that your ticket is due to expire. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. 4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket. You can combine different types of season tickets for journeys through different areas or zones. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Contents. We will refund a Term Time Ticket in line with our refund policy. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. merseytravel fast tag login Noend Tatical Documentao para posse e porte de arma de fogo. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Solo tickets are valid across Merseyside. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. Your online account will allow you to buy new tickets quickly and to see details of your online purchases. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. Third Party RightsThis Agreement is between you and Merseytravel. If this information changes, for any reason, you must notify us immediately. A VRN can be linked to only one T-FLOW Account. My ticket is not working. 4.1.4 a year (Railpass Adult Annual Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase. You can also visit a Merseytravel Centre from early August to buy your ticket. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. I applied for my Solo Term Time Ticket online, when will I receive it? Who should I contact with any queries? We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. Saveaways are one-day tickets for off peak-travel. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. 1. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. 9. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Cash, credit or debit cards. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 8. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. Third Party RightsThis Agreement is between you and Merseytravel. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains You no longer need a photo or application form. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. 2. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. Vehicles towing a trailer or Caravan must pay the class 2 toll. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). 6. proxx1e 2 yr. ago The pass is valid until midnight on the date shown on the front of the card. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. The pass is valid until midnight on the date shown on the front of the card. 10. Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. Any refund in accordance with this clause 10.4 shall be processed by us provided that: 10.4.1 the partially used Railpass is surrendered; 10.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5.; and. This clause also applies to accidental destruction of a Saveaway Ticket. Ticket Number MW Ref (if . Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. We are unable to issue cash or cheque refunds. We will refund a Term Time Ticket in line with our refund policy. Following receipt of this information, we will hotlist the card preventing further usage. Use the Merseytravel Journey Planner: Please make sure you read our Fair Processing Notice so you understand how we process your personal data and our personal data practices. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Aone daysolo ticket is available on the bus from thedriver; 4.1.2 bundles of1,3 or 5 DaySolo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activateit; 4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and. Ellesmere Port and Ormskirk bring along a recent passport size photo of.! 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