welcoming and greeting the guest procedure

wikiHow is where trusted research and expert knowledge come together. Just imagine, you are a guest in a restaurant and you have entered into a fine dining restaurant but no one is approached to you and leading to seat as well. Stand tall, smile, and approach them briskly. But what does the 10/5 rule mean? Allocate table according to the number of guests or size of the party. At Ruby, we aim to wow everyone we interact with, be it in person or when were answering phones. Thank very much. Gallup's annual Values and Beliefs poll, conducted May 3-7, 2017, found that a "leftward movement in perceptions of what is morally acceptable has been ongoing," with a shift in 13 of 19 issues . Its often said that first impressions are the last impressions. Then he meets with doorperson. The way they receive this welcome will set the tone for the rest of the dining experience. Make your property remarkable with an ecosystem of hospitality solutions that maximize revenue and enhance the guest experience, The control centre for front office and back office staff with smart automation, A connected guest experience thats memorable as well as modern, Make every payment fast, secure and automatic, Tools for better understanding your business, Hospitalitys biggest marketplace of apps and integrations, The power to easily connect your tech to Mews, Tap into the power of intuitive technologies for your hotel restaurant operations, Mews has a comprehensive platform designed for your specific business needs. Advertising cookies for delivering tailored and customized advertising. For example there is a child in the group then ask guest whether the baby needs any high chair or not. Make a guest feel at home when they check in by providing information about important points of interest within the hotel like the bathroom, restaurant, pool and other services and amenities you offer. Hosts need to make guests feel comfortable, and also offer extra assistance to any disabled or elderly guests, like seating them closer to the doorways. Before the host leaves, ask if there is anything else they need and wish the guests a pleasant evening. If youre in the hospitality business, you likely understand the importance of welcoming guests to your hotel. People shake hands with their right hand, so putting the name tag near your face on the right side makes it easier to spot and read. The person who welcomes and greets upon the arrival of the guests is the receptionist, also known as host or hostess. Meet and greet all guests on arrival and bid them a fond farewell on departure in line with standards; Maintain impeccable grooming standards in line with standards; Being attentive to all guest requests and highlighting them to the ARM/RM as required; Escort guests to their preferred or reserved table and seat guests according to the . 11 best ways of greeting guests in the perfect hotel welcome, asking questions can make the process more pleasant by. Empower your employees and invest in their training. Say to the guest: "This way, Madam/Sir" with palms open. At the end of this module, the learners are expected to perform correct For receptionists inside the hotel, the same technique applies with eye contact at ten feet and a greeting with a smile when the guest is within four feet. Maintain eye contact throughout, keep smiling and escort the guest to the table by saying This way please Mr./Mrs./Ms or Sir/Madam, Show the way by walking in front of the guest. I prefer "hi" in a non-formal environment. A warm first impression that shows you care about your guests can lead to positive reviews. Asking and anticipating questions that they may have will help make a guest feel comfortable and like theyve made the right choice when deciding where to stay. It will be in vain to say kind words that are not in line with the body language. This article has been viewed 360,638 times. Date and time Fri, March 24, 2023, 5:00 PM - 9:00 PM PDT. Sheila A. Anderson is a Certified Image Consultant, International Branding Icon, and the Founder of Image Power Play, an impression management and personal branding company. The hotel guest check-in procedure involves all stages from arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio. At this point, a service staff member will take over and complete the next steps. Do not sell or share my personal information, 1. The host charged with greeting guests should always do so with a warm and welcoming attitude. As the Guest Services Representative, you will . Assigning rooms and taking care of administrative duties. Delight callers while capturing more opportunities. Ruby team members are masters of the first impression so it makes sense that we know how to welcome a guest, greet visitors, and impress clients on the phone and in the office! Please go ahead and share this tutorial in your Facebook or in other social media and keep visiting this blog regularly. I introduced the 10/4 rule to all members of the welcome team I worked with, and it proved to be successful. They know its time to greet, seat, and treat. While you would reach the table, say: Will this table be all right for you, Mr./Mrs./Ms.. You have a table booked for (Number of guests). Great to meet you, Im Nikko. Enjoy! Although there are some differences Read more, Hotel door locks are crucial to ensuring the safety and security of both your guests and your property. In fact, Examples of what to say when greeting guests, Good Morning/Afternoon/evening, welcome to XYZ (Restaurant Name)", Politely ask Do you have any reservations? to ensure you know whether to look for them or find a table, If they do have a booking, follow up with Can I please have your name?. Developing a general phrase that can be used as a standard welcome is ideal. Simply look them in the eyes, and signal to them you have seen them and will be right with them. The hospitality industry can be tough, but its important to remember that no matter what happens, hosts need to keep calm and be positive. One of the first (and arguably most important) practices in greeting guests is establishing eye contact. In any case, find out their name and use it straight away in your welcoming response. Managing expectations and providing a good first impression is an important part of providing a top-notch hotel experience. Prepare for the road ahead with in-depth insights and practical resources. A warmly welcomed guest will always give positive feedback and is more likely to return to your property again. Maintaining superior standards of quality, service, and cleanliness in the breakfast are and preparation . The technical storage or access that is used exclusively for statistical purposes. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"