Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Most people are friendly. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Shell Polymers, View But bigger challenges lie ahead. . Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Let us know! The company has also helped to strengthen the talent base within the energy sector in Thailand. Be able to demonstrate excellent attention to detail. The Shell app is designed to help you make the most of the stop you need to make Products & Services No Staff discount. We wish all our colleagues and customers a happy Pride. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Sign in to manage your application, search for a new role, or check the status of a current application. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Strict time keeping. Get email updates for new Senior Customer Service Manager jobs . Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Its a dream workplace indeed! Job Title: Broadband Technical Adviser / Customer Service Advisor. Were experiencing high volumes of calls right now. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. DM 19-072 / NJ BPU No. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Aid customers where possible with basic service queries with a right first time approach. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. StateEscape, View Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Energy and Innovation, View The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. remote working With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Job in Victorville - San Bernardino County - CA California - USA , 92392. Posted 3:55:09 PM. Well encourage you to try new roles and experience new settings. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Training programme Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Manager roles and other good roles are filled before they even go live. We have been committed to developing products of quality and to preserving the environment. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Proven experience of technical and commercial skill combining digital technologies. Relatively good pay for a call centre job, Overbearing workload. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: and much more by completing the form below. Going above and beyond for our customers is what were all about. The process took 3 days. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. About Shell in the USA, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. At Shell Energy Retail Limited, we believe that home energy matters. Business Customers, View About Shell in the USA, View Shell in the Community, View You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. A staggering 70 million work days are lost each year in the UK due to mental health problems. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They are down to the earth and willing to hear your situation and help you to the highest way possible. We also provide energy solutions for all size businesses. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Fluent in both Thai and English Communication skills including writing, speaking, and reading. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Contact Shell in the U.S. Service Station Feedback. Conservation, View StateEscape, View - Everyone looks out for and supports one another in all areas. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Job specializations: Customer Service/HelpDesk. I applied online. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Shell is an Equal Opportunity Employer. Shell Energy Customer Service Advisor Review - Stressful work environment. The Shell App, View What you can do in your account Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Business Customers, View Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme People are easy to talk to and willing to help. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Ways to Pay, View When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. : Broadband technical Adviser / customer Service Advisor salaries at Shell Energy, we believe that home Energy.! Pay for a call centre job, Overbearing workload understand customer ` s critical needs time when gave. 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