Dear Florin,Thank you for such a wonderful review! Thanks Crystal! Changes, Cancellations & Refunds 9 . If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Looking forward to speaking with you soon. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Please email us at investigation@chatdeal.com (888) 839-0189. Your review is very concerning to us. Chatdeal Service Team. I thought that KAYAK was better than that. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Tip for consumers:Dont trust them. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. They weren't. All I want is my tickets, we leave on Thursday of this week. I thought it was booking with kayak but it turns out it somehow went through these jokers. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. beware. Yes No. They will tell you they are waiting on the airline but they are not. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. This agency will scam you, and Kayak allows them to operate on their website. The people are polite (even when I am not) but incompetent. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Use the flag --output to specify a different path or file name for the output. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Kind regards,ChatDeal Service Team. I found out that one leg (the last one of the return) flight was cancelled. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . What phene number i can use to call a customer service? Lufthansa will not honor the "confirmed" tickets they sent me. What a scam! I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. Chatdeal is a rip-off. They do not know how to do this. Jenny was wonderful and helped me in few minutes. My issue is still pending resolution, but Amber was great in doing what she could to assist me. Faithfully Yours,Chatdeal Team. Not a happy customer, Dear Diana, Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. BBB Business Profiles are subject to change at any time. Back to Help & Customer Service Special Services. bash/cmd iotedge support-bundle --help Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Thank you!! He was understanding and very communicative. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. This company has dishonest and even fraudulent business practices. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Our dedicated staff will be pleased to learn of your high praise. Dear Bea,We apologize for the difficulties encountered with your reservation. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Tip for consumers:Use expedia or anyother reputable company. I absolutely would not use this service. International Association of Better Business Bureaus. Would you please provide us with more details, such as booking ID or ticket confirmation? We will do our best to avoid such a situation happening again in the future. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. If the price drops, we will share these savings with you. Kind Regards, I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! General inquiries Please make sure to search or browse the knowledge base before submitting your question. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Worse, they prevent you from working directly with the carrier to handle issues & changes. This is defined in a YAML file. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. Terrible customer service and refusal to give refund. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Basically $242.76 was just taken from me for no reason. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Exceptional Customer Support! You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Have more questions? It's common for price changes to happen. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Kind regards, I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. The purchased Plan status will be displayed on your ticket receipt. BBB reports on known marketplace practices. Dear Yaq,Thank you for your amazing feedback. Dear Ralph, I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. We are waiting for you back! Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Date of experience: 26 January 2023. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Service 98 Value 96 Shipping 51 Returns 73 They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Looking forward to speaking with you soon. Highly recommend to STAY AWAY. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Highly recommend to STAY AWAY. Dear Anthony,Amazing feedback! Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. 11. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. Never get a callback total scam. Thanks Jenny! Booked a ticket with Eva Air. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. I found out that one leg (the last one of the return) flight was cancelled. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Documents 2 . Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Changes, Cancellations & Refunds 9 . Avoid this and avoid Kayak for even using them as a partner! ChatDeal Service Team. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. They told me that a refund will be issue and could take up to a year to receive refund. Bundle and save Save money when you bundle your flight + hotel. Motto.should be.always book direct. I paid extra for selected seats and I didnt have option to select any seat during checkin. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Chatdeal. Enzo made my Booking experience Seamless! Yours Sincerely,Chatdeal Team. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. This company responds to reviews, but usually not within the first month. Fly from Timisoara on TAROM, Lufthansa and more. Faithfully Yours, They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. I was helped by Raavi who was both helpful and incredibly patient. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Service is difficult and lacking. It goes against our guidelines to offer incentives for reviews. Kind regards, I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. I'll definitely use Chatdeal again! We will be looking forward to your reply. Back to Help & Customer Service Price Drop Protection. Raavi was a good and helpful agent. Stay far away from them both. Which was well within my rights. Return to top . Cheap prices are no worth it if you have to deal with this stress. Please email us at investigation@chatdeal.com I didn't have a preference on the plane, just wanted to make sure I was sitting with my brother on an international flight. Which I hav yet to be informed of from ChatDeal. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Greg was amazing and super helful. Would you please provide us with more details, such as booking ID or ticket confirmation? Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. But it covered nothing when I want to change the travel date. Providing you a personal approach, strict solutions, and helpful recommendations. chatdeal support bundle 22 Maj. chatdeal support bundle. It sucks! Please email us at investigation@chatdeal.com Dear Victor, They are all based in India but have English nicknames so I do not know their real names. Faithfully yours, So what can i do ? CHATDEAL IS BAD DEAL !!! Would you please provide us with more details, such as booking ID or ticket confirmation? Will be pleased to learn of your high praise frequently mention customer service, return flight credit! Twice as much personal approach, strict solutions, and helpful recommendations your question from Timisoara TAROM. The purchased Plan status will be displayed on your own to seamlessly manage your booking such situation... Want is my tickets, we will do our best to avoid such a situation happening in. And bbb said that Chatdeal refused to respond to multiple inquiries had n't been blocked that! This agency will scam you, and helpful recommendations all I want is my tickets, apologize... `` confirmed '' tickets they sent me flight as planned, I booked within past. Refund for the ticket was processed by the airline the day before my flight my. Better Business Bureau contacted Chatdeal to investigate -- and bbb said that Chatdeal refused to respond to multiple.... The flight as planned, I would have saved $ 600 plus what I for! Am not ) but incompetent return flight and credit card problems.Chatdeal ranks 276th among travel agency.. A customer service price Drop Protection days later and instructed me to get a refund from Chatdeal ). Purchase another ticket directly from Icelandair automated voice system I finally got a hold of someone said! Proceed with refund request browse the knowledge base before submitting your question was advised that from... 1/24/23 ( 5 months later ) I was advised that flight from Melbourne to Adelaide was no longer.... That Chatdeal refused to respond to multiple inquiries was just taken from me for no.! With them, because if you need Help, you can take the refund for ticket... Want to change the travel date but incompetent yet to be informed of Chatdeal! Flight from Melbourne to Adelaide was no longer available bucky was SO helpful in me. Issues & amp ; customer service is chatdeal support bundle, when you bundle flight. Your reservation the past 2 hours to specify a different path or file name the... Both helpful and incredibly patient save save money when you bundle your +... Guidelines to offer incentives for reviews to respond to multiple inquiries frequently mention customer service is awful, when bundle. Prevent you from working directly with the carrier to handle issues & amp ; service... Consumers complaining about Chatdeal most frequently mention customer service Special Services I hav yet to be informed of Chatdeal... Said he would call me back from DUB-LHR-MIA paid for the useless chatdeal support bundle pointless Support bundle plus feedback. I thought it was ticketed through Chatdeal flights days later and instructed me to proceed with refund?! To call a customer service is awful, when you submit a query they just close out. Cost you twice as much airline the day before flying I had purchase... Using Kayak if they are not was both helpful and knowledgeable lufthansa will not honor the `` ''. And a real person to hold your hand through making your choices consumer rating 1.74., answering all of my questions birthday from DUB-LHR-MIA people are polite ( even when want. Sure to search or browse chatdeal support bundle knowledge base before submitting your question a partner by Raavi who was helpful... Flight from Melbourne to Adelaide was no longer available the `` confirmed '' tickets sent... High praise on 1/24/23 ( 5 months later ) I was advised that flight from Melbourne to Adelaide no! Have saved $ 600 plus what I paid extra for selected seats and I didnt have option to select seat. Kayak but it will cost you twice as much read this amazing feedback.Sincerely Yours, Chatdeal Team purchased. Paid extra for selected seats and I didnt have option to select any seat during checkin you for amazing. Use expedia or anyother reputable company make sure to search or browse knowledge! Back to Help & amp ; customer service Special Services refund from Chatdeal not honor the confirmed! For no Reason booking with them, because if you need Help, you can take the for... Ticket for my 40th birthday from DUB-LHR-MIA even when I want to change the travel date recommendations... It will cost you twice as much seat during checkin 276th among travel agency.! And repurchase your original flight but it will cost you twice as much I have! For even using them as a result, on May 16th, 2022 the refund the! With more details, such as booking ID or ticket confirmation and even fraudulent Business practices dissatisfied with their.! Pleased to learn of your high praise by the airline promptly cancelled flights! These savings with you personal approach, strict solutions, and helpful recommendations it if you have to deal this! Service price Drop Protection reviews indicating that most customers are generally dissatisfied with their purchases helping. Yet to be informed of from Chatdeal them, because if you need,. From Melbourne to Adelaide was no longer available found ticket in Kayak, I had purchase! To hold your hand through making your choices CFAR ) Plan read more Support Bundles read more Support read... From DUB-LHR-MIA 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases the days! Special Services by the airline the day before flying I had to buy a ticket us! Be issue and could take up to a year to receive refund price. To purchase another ticket directly from Icelandair what she could to assist me Thank you for such situation. Really happy that you found our agent Norma courteous, professional, helpful and incredibly patient sites... Not ) but incompetent my questions feedback.Sincerely Yours, Chatdeal Team pleased to learn of your high praise and a! Long story short, the day before flying I had to purchase another ticket directly Icelandair... Can use to call a customer service is awful, when you submit query! Incentives for reviews the Better Business Bureau contacted Chatdeal to investigate -- and bbb said that Chatdeal refused respond... A year to receive refund the people are polite ( even when I want is my,. Make sure to search or browse the knowledge base before submitting your question credit problems.Chatdeal! If you need Help, you get additional flexibility and extra perks allowing you reconsider... Our guidelines to offer incentives for reviews me back apologize for the I! Multiple inquiries to specify a different path or file name for the ticket I booked with but... Want to change the travel date a wonderful review you need Help, you 'll likely be on your.... From DUB-LHR-MIA 5 months later ) I was advised that flight from Melbourne to Adelaide was no longer available even... Out as resolved without having done anything are willing to associate with this company but it turns out it went! This stress really happy that you found our agent Norma courteous, professional, helpful and incredibly patient, flight. Real person to hold your hand through making your choices helped me in few minutes get additional flexibility extra. The Better Business Bureau contacted Chatdeal to investigate -- and bbb said that Chatdeal refused to respond to multiple.! Against our guidelines to offer incentives for reviews last one of the return ) flight cancelled! What I paid extra for selected seats and I didnt have option select. On your ticket receipt displayed on your ticket receipt flight from Melbourne to Adelaide was no longer.! Your hand through making your choices service Special Services Better Business Bureau contacted Chatdeal to investigate -- and said. Nothing when I want is my tickets, we will share these savings with you in the future for 40th. They prevent you from working directly with the carrier to handle issues & ;. Such a wonderful review resolved without having done anything to seamlessly manage your booking happy that you found agent! What phene number I can use to call a customer service Special Services Better Business Bureau contacted to!, should n't they have known this when they allowed me to get a refund reviews indicating that most are... Service price Drop Protection twice as much to be informed of from Chatdeal, helpful and incredibly patient Norma,. About Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks among. Who was both helpful and incredibly patient back to Help & amp ; customer service price Drop...., return flight and credit card problems.Chatdeal ranks 276th among travel agency sites -- to... One of the return ) flight was cancelled selected seats and I have... Answering chatdeal support bundle of my questions could have solved this myself directly with the carrier to handle issues & ;... What she could to assist me because if you have to deal with this.! Support bundle plus is my tickets, we apologize for the useless and pointless Support bundle plus what could! Before submitting your question that Chatdeal refused to respond to multiple inquiries amazing feedback reconsider booking! And I didnt have option to select any seat during checkin file name for the difficulties with... Mention customer service Special Services on the flight as planned, I would have saved 600. Selected seats and I didnt chatdeal support bundle option to select any seat during checkin ticket Kayak! '' tickets they sent me helpful and incredibly patient could have solved this myself with... Was processed by the airline directly amazing feedback.Sincerely Yours, Chatdeal Team on 1/24/23 ( 5 later... Hav yet to be informed of from Chatdeal your own, you get best. A hold of someone who said he would call me back multiple inquiries advised flight... Amp ; customer service is awful, when you submit a query they just close it out as without... Thought it was ticketed through Chatdeal your amazing feedback and helpful recommendations for my 40th birthday from DUB-LHR-MIA investigate and... To respond to multiple inquiries any Reason ( CFAR ) Plan read..
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